Saili's after-sales service engineers have rich professional knowledge and practical experience in machines and equipment, and are able to diagnose and solve all kinds of equipment faults quickly and accurately. They have worked for as little as 5 years and as many as 25 years, and can provide customers with convenient after-sales service.
1
Customer consultation and fault repair: customers contact SAILI after-sales service department by phone, email, etc., describing the faulty situation of the V grooving machine or slitting machine, providing information such as equipment model and usage, etc., and the after-sales service commissioner will make a registration.
2
Failure information confirmation and dispatch: after-sales service commissioner initially analyses the type of failure and degree of urgency, assigns the maintenance task to the corresponding service engineer, and informs the expected response time.
3
Service processing: service engineers explain the cause of the failure or the need for maintenance to the customer, online guide operation or visit the scene to solve the problem; warranty period of the parts provided free of charge.
4
After-sales visit and feedback: After-sales service specialist visits customers within one week after the problem is solved, to understand the satisfaction and the use of equipment, mobile phone comments and suggestions, fill in the customer feedback form, and pass it to the relevant departments for improvement.
